Like our Databoards, the Client Performance dashboard updates in real-time, so you’ll have an up-to-the-minute view on how all of your client accounts are performing so you can prioritize attention, support, and the work that drives ROI when it matters most right now. Today Databox is excited to officially announce Client Performance, the easiest way to track critical KPIs, across all of your clients, on one screen. “Ideally we want to have a gameplan on what’s working, what needs attention, and where the focus should be right off the block going into the month.” “The time it takes for our account teams to pull the data, put together the scorecard, and work with a senior level manager to determine next steps, it’s already the tenth day of the following month,” Moehring said. “We didn’t have that one thing that could piece it all together.”īetween clunky slide decks, spreadsheets, and their own scorecard-based system that varies widely across every client, the agency’s senior management didn’t have a quick, high-level view of client performance across the board. (He’s been with the agency for over 11 years.) This includes the technology stack and processes his account teams use to track and report on client performance every month. Keith Moehring, Director of Labs at the Cleveland-based agency, has overseen key aspects of agency operations as part of his role. Like most agencies, end of month reporting eats up a lot of bandwidth and resources. The end of every month is a hectic time for PR 20/20.